Jungheinrich has opened a new regional spare parts warehouse in Shanghai, China. The first package left the warehouse on 1 September, in the presence of Xu Feng, President of local logistics partner Shanghai Shine-Link International Logistics Co. Ltd. (SLC), Markus Zoller, representative of Jungheinrich’s Chinese sales subsidiary, as well Tim Strässer from central after-sales service in Kaltenkirchen, Germany.
Currently the range of goods consists of approximately 8,000 Jungheinrich original spare parts. For the initial weeks of operation, Jungheinrich is expecting throughput of approximately 200 order items daily. While customers in China are to be the main recipients through the end of the year, the warehouse will be serving customers in the APAC region as of 2017 – including Singapore, Thailand, Malaysia and Australia. Warehouse storage space will be successively expanded from its current 1,500 m² to some 2,000 m² by 2018.
“In Europe Jungheinrich has the best spare parts availability in the industry, offering its customers outstanding services in connection with its own expansive after-sales service,” explained Tim Strässer. “By opening the APAC regional warehouse, we have significantly reduced the time-to-market, and this successful European model can now be transferred to the Asian strategic growth market.” The goal, he said, was to guarantee the supply of spare parts to the APAC region – both in terms of the spare parts sourced in Europe as well as the spare parts sourced in China.
Globally, Jungheinrich has a spare parts availability rate of over 98 percent. The new regional warehouse in Shanghai facilitates faster spare parts availability in the Asia-Pacific region and, as a result, faster after-sales service overall.
“Centred around China, the APAC region is a key growth market for Jungheinrich,” explained Matthias Lentfer, Commercial Director of Jungheinrich Service & Parts in Kaltenkirchen, Germany. He continued: “For material handling equipment, Asia has a global market share of 38 percent, with a 22-percent share for China alone. That is why Jungheinrich has been continually expanding its presence in the region, particularly in China. Our joint venture with Anhui Heli Co. Ltd (Heli) is of strategic importance, accompanied by the establishment of new sales units in Australia and Malaysia.”
Tags:Jungheinrich, Spare parts, Warehouse, Warehousing